Privacy Policy

This Privacy Policy explains how Poker Port Icoey Repeninsula collects, uses, and protects personal information from visitors to our offline poker venue and restaurant at 64 Devonshire St, Surry Hills NSW 2010, Australia. The policy applies to information collected through our website, in-person visits, and communications with our team. We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs). By using our services, you agree to the practices described in this policy.

Information You Provide

When you interact with our offline poker venue, restaurant, or website, we may collect personal information you voluntarily provide.

• Contact details such as name, email address, and phone number when you make a reservation or inquiry.
• Payment information for restaurant transactions, processed securely by third-party payment providers.
• Any other information you choose to provide in communications with us.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information.

• IP address, browser type, device information, and operating system.
• Pages visited, time spent on pages, and referring website.
• This information is used for analytics and to improve our website experience.

Information from Third Parties

We may receive information about you from third-party services you use to interact with us. Social media platforms if you engage with our content, and booking platforms if you make reservations through them. We only use this information for the purposes described in this policy.

Primary Uses

We use your personal information to provide and improve our offline poker venue and restaurant services.

• To process reservations and inquiries for poker nights, poker tournaments, and restaurant dining.
• To communicate with you about your bookings, events, and updates related to our poker room and card lounge.
• To personalize your experience at our venue and respond to your requests.
• To send you promotional materials if you have opted in to receive them.

Legal Basis

We process your personal information based on legitimate interests, contractual necessity, and your consent where required. Legitimate interests include improving our services and ensuring the security of our venue. Contractual necessity applies when you make a reservation or purchase. Consent is obtained for marketing communications.

Third-Party Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our venue and website.

• Payment processors for restaurant transactions.
• Email and communication platforms.
• Analytics providers to understand website usage.
• These providers are contractually obligated to protect your information and use it only for the services they provide.

Legal Requirements

We may disclose your personal information if required by law or in response to valid legal requests. This includes complying with Australian laws and regulations, protecting the rights, property, or safety of our venue, our guests, or others, and in connection with a business transfer or sale, if applicable.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

• Encryption of data in transit and at rest where applicable.
• Access controls limiting personal information to authorized personnel.
• Regular review of our security practices.

Retention Period

We retain personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. Reservation and inquiry data is retained for a reasonable period to manage bookings. Marketing preferences are retained until you opt out. When no longer needed, information is securely deleted or anonymized.

Cookie Usage

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic.

• Essential cookies are necessary for the website to function properly.
• Analytics cookies help us understand how visitors use our site.
• You can control cookies through your browser settings, but disabling them may affect site functionality.

Third-Party Analytics

We may use third-party analytics services that employ cookies to collect information about your use of our website. These services may collect information such as your IP address and pages visited. The information is used to compile reports and improve our website. We do not control these third-party cookies; please refer to their privacy policies for details.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate.

• Contact us using the details below to make a request.
• We will respond within a reasonable timeframe as required by law.
• We may need to verify your identity before processing your request.

Marketing Opt-Out

You can opt out of receiving marketing communications from us at any time. Use the unsubscribe link in any marketing email, or contact us directly to update your preferences. Opting out of marketing does not affect transactional communications related to your bookings.

Complaints

If you have concerns about how we handle your personal information, you may contact us or the Office of the Australian Information Commissioner (OAIC). We aim to resolve privacy complaints promptly and fairly. You can contact the OAIC at www.oaic.gov.au.

Age Restriction

Our offline poker venue and restaurant are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal information from a minor without parental consent, we will delete it promptly. Parents or guardians may contact us to request deletion of their child's information.

Data Transfer

Some of our third-party service providers may be located outside Australia, which means your personal information may be transferred to and processed in other countries. We take reasonable steps to ensure that any overseas recipients handle your information in accordance with Australian privacy laws. By using our services, you consent to such transfers.